13 May 2010

What Google can tell us about facebook

There does seem to be somewhat of a backlash happening against facebook at the moment. This is evident from Google's auto-suggest feature. You only need to type the first four letters of the word 'delete' in order to see the following suggestion:

Content

 
A similar top suggestion will appear if you start typing 'deactivate'. Alternatively, just start typing 'how do I' to see an option appear for 'how do I delete my facebook account'.  More surprisingly, if you type 'how to quit', you will see 'how to quit facebook' among the top suggestions, placed above 'how to quit gambling addiction'. If we also use Google's trends service, we can see that the phrase delete facebook, is growing in prominence. Though admittedly, this might just reflect the overall growth of facebook.
 
 
 
Even a simple Google news search for the word 'facebook' reveals that the majority of news stories about the social media giant seem to be negative at the moment. As this CNN story illustrates, it is becoming more newsworthy when famous tech pundits such as Leo Laporte decide to wave goodbye to Mark Zuckerberg's baby. I'm curious if facebook will start up their 'damage limitation machine' again, though it is increasingly a machine that is being put to work far too frequently.

Update (13th May)
Another senior tech figure (Christopher Breen, Senior Editor at Macworld) has also decided to decline to stay on facebook. Here are his reasons for doing so.
12 May 2010

Why I deleted my facebook account

 
Once upon a time I was a happy facebook user. But that was before the dark times, before the Empire. The first wave of facebook annoyance came with the arrival of applications. Leaving aside the annoying applications where a friend would invite you (and everyone that they know) to be a zombie or a pirate, the arrival of applications seemed to trigger a big switch in how people fundamentally used facebook.  In the 'post-application' era, people started writing less about themselves and instead resorted to revealing their personality via applications such as 'What type of fruit are you?' or quizzes such as 'Keith named 4 out of the 26 most popular sexually-transmitted diseases, how many can you name?'.
 
This was a change that I sad to see. In the 'good old days', people spent more time adding information to their profile. I could actually learn something about someone's interests. Now however, people seem to rarely write anything, and the 'info' section on people's profile pages is often a barren expanse of nothingness. There is still plenty of 'face' in facebook, but much less 'book'. Even status updates are often auto-generated via plug-ins from other applications.

The next big set of problems with facebook came with the succession of poorly implemented design & policy changes. I'm not opposed to change but I think that even facebook will admit to having rushed through changes without properly explaining in advance what was going to happen. This seems to a recurring feature and one might depict the facebook development cycle like so:

If you are a recent convert to facebook then you may have forgotten about their first big PR issue over their Beacon technology which tracked your visits to sites outside of facebook. Like many of facebook's missteps, they had to apologize and backtrack a little bit. It didn't take long before Zuckerberg et al. created more controversy by silently changing the terms of service to allow them to keep any content you had created (even if you deleted your account). The backlash was swift, as was facebook's move to revert to the prior terms of service.
 
Hopefully, many of you are aware of some of the latest problems that have arisen from facebook's changes which are an attempt to let them dominate the entire galaxy be the central hub of all social interaction on the web. On Wednesday April 21st 2010, Mark Zuckerberg introduced facebook's new Open Graph Protocol. This software makes the outcry over the Beacon technology look like a storm in a teacup. If I visit a site such as Fandango or the New York Times and I haven't logged out of facebook, then facebook can track my browsing of those sites. In a way, this is not any different to what other web sites do, but the big issue here is transparency. How exactly are facebook and their partner sites using this huge amount of information? Do people realize the consequences of clicking the new facebook 'like' buttons that are beginning to adorn web pages everywhere?
 
Of course, if you understand the privacy policy and privacy settings of facebook then maybe this isn't an issue. Just change your settings to whatever they were before facebook quietly changed them behind your back. The problem is that no-one really understands facebook's privacy policy anymore. It has grown in size by nearly 600% since 2005 and now contains more words than the US constitution. That factoid is part of an excellent New York Times article which also points out that there are now 170 different options within the privacy settings. If you want to see how facebook has slowly eroded your privacy, then this page has a fantastic graphic on the evolution of privacy on facebook.

What annoyed me more than the new Open Graph Protocol is the change to my profile page. I had written a lot of text in all of the categories so that my friends could get some insights into my personality. The recent changes to facebook now require that this information must be linked to something called Community Pages. It is not enough to say that you work/study at Institute X or like Film Y. Instead, you must now link to a page for Institute X so that everyone can see that you are a member. This may well be a good idea, but I would have preferred a way of opting out of this.
 
There are so many changes that facebook have introduced in the last few weeks, it is a little overwhelming, but this article does a great job at going through them  all and explaining the potential risks. All of these changes had made me consider whether I wanted to stay a part of facebook, but in the end it was reading this article on 10 reasons to delete your facebook account, that persuaded me to commit facebook suicide.
 
I am now cut off from facebook, and am therefore no longer one of its 400 million users. Maybe I will return, but I don't think so. I feel that I have much better social interactions with people via my twitter account than I ever did with facebook. Indeed, there are many twitterers who I have never met in the real world, but whom I now consider to be more of a friend than many of the 'friends' that I had on facebook. Farewell facebook, it was fun while it lasted.
 
 
Update (added 13th May)

Of course I should have also pointed out that facebook doesn't make it easy to leave. It's a bit like trying to leave the clutches of a cult. Here's a good piece about  what happens when you (try to) deactivate your facebook account.


 

8 May 2010

Rival social networking sites that may spell the end of Facebook

1) Farcebook - people recount hilarious episodes of their crazy lives

2) Acebook - Veterans of aerial combat recount their tales of dogfights in the sky

3) Faceliftbook - exactly the same content as facebook, but with a new, younger look

4) Twofacebook - sign up to praise your friends (and then bitch about them when they log off)

5) Plaicebook - where people write their own recipes that feature everyone's favorite fish

6) Facecook - only for people who resemble TV chefs

7) Macebook - people hook up to discuss their experiences with tear gas

8) Faceoffbook - each week two site members pair up to battle to death in unarmed combat

9) Visage de livre - Facebook for French people

10) Face2facebook - people actually leave the computer behind and meet people in real life (not sure if this one will ever catch on)

3 Mar 2010

Facebook protest groups - from lazy statistics to lazy journalists

We've all seen them. If you have a few hundred friends on facebook then the chances are that every time you log in, you will discover that one of your friends has joined a group that is protesting for or against something. Many of these groups are named after a specific intention to get X members to join. E.g.

'I bet that we can get 1 million facebook members to put an end to domestic refrigerator abuse'

I will say from the outset that I don't have any particular problem with the concept of having these groups on facebook. There are many just causes in the world, and facebook is an easy way of spreading your message about these causes. Not only is it easy to do, you also have the possibility of attracting many, many people to your cause. Instead, my issue with these groups is two-fold:

1) Many of the groups that attempt to get a target number of people to join their cause never consider whether that is an appropriate target or not

2) Journalists seem to love including a piece at the end of articles saying "There is now a facebook group in support of this protest which has attracted X many members".

Let's explore each of these issues in turn through use of some specific examples.

Same sex marriage

Here is a typical facebook group to illustrate my point (I include the current membership of the group in parentheses):

If you are going to pick a target number for your facebook group then '1 million' seems to the most popular choice. It may be a convenient 'very large number' to choose but it becomes a little bit pointless if your target audience already exceeds that figure. I.e. if I start a group called 'Lets get 1 person in my household to not burn the house down', it's not very impressive if I find one person to join.

The potential membership of any facebook group is theoretically limited to however many people are on facebook.  There can't be that many people using facebook, can there? Umm, yes there can. Facebook's own statistics puts the number of active users at 400 million. It doesn't break down these statistics by country but it does say that 70% of its users are from outside the United States. This implies that there are ~120 million facebook users in the United States, which is about 40% of the entire American population.

So what does all this mean? Well, for the group mentioned above it means that the group owner is trying to get 1 million users out of a potential USA facebook population of 120 million. If we ignore any interest in this group from people outside of America then it is essentially asking: 'Can we get 0.8% of Americans to join this group'. Whether this is an impressive feat or not partly depends on how many gay, lesbian, and bisexual people there are in America. It seems safe to assume that most, if not all, of these groups should be in favor of same-sex marriage. According to Wikipedia, a 2008 CNN exit poll suggested that self-identified gay, lesbian, and bisexual voters made up 4% of the voting population. Other surveys have put this at higher proportion, but let's go with 4%. By proxy, we'll assume that 4% of American facebook users are gay, lesbian, or bisexual. This suggests that there are 4.8 million gay, lesbian, and bisexual Americans who use facebook. And yet, the group that is campaigning for same-sex marriage has attracted less than a third of this number. Suddenly the 1.6 million membership of this group, which surely includes many heterosexual facebook users, looks less impressive.

State vs state

This is a little more interesting. I assume that there are similar groups for all states in America. You hopefully are already aware that California and Texas are the largest and second largest states by population. You may not know that Vermont is the least populous (I'm excluding Washington DC). We might assume that there are no huge state-wide differences in the use of facebook, but there are some figures that dispute this. California is 1.5 times more populous than Texas, and yet it has nearly twice the number of facebook users (the excess Californian facebook users are no doubt concentrated in the Bay Area). However, if you calculate each of these groups' memberships as a proportion of all the facebook users in that state, then we see a different picture:

Vermont - 24%
Texas - 19%
California - 2%

Well done Vermont, you're punching above your weight!

Feel the love

This example really doesn't need much discussion. For one thing, do you think that many people hate planet earth? Assuming that the answer to this question is 'no', then we can see that this group is targeting 1 million people which is a quarter of one percent of all the world's facebook users. That's aiming pretty low, but as the group membership shows, it's not quite low enough.

Aiming high

Hooray, at last a group with some degree of ambition. Even better than just targeting a much larger number of people, the owner of this group deliberately targeted a proportion of all facebook users worldwide. The problem with this approach of course, is that things change quickly. At the time of creation, the group was aiming for 55 million people which represented over 90% of all facebook users. It now represents about 14% and this proportion will only continue to fall. But at least it is along the right lines.

Facebook you can stop this madness

Ideally I'd love it if facebook itself provided a way of creating group names where you can specify a target percentage and let facebook update the target figure based on its changing membership. In my fantasy world, facebook would even give options where you could specify a percentage of the world's facebook user base, or just a specific country. Of course, it's unlikely to happen. But until that day comes, I live in hope that more people start realizing that targeting a million people may not be that ambitious at all. The degree of ambition does also depend on the cause however. E.g. which of these three (fictional) causes are more deserving?

1 million people to abolish fox hunting
1 million people to abolish Fox News
1 million people to abolish Megan Fox

Extra, extra, read all about it

Speaking of news leads me to the second part of my argument against facebook groups. Most of these groups are not newsworthy and will never attract enough members to represent a statistically large proportion of the population (or even a large proportion of the intended membership). However, it is very easy for journalists to use these figures as 'evidence' that a cause has attracted a lot of attention. Typically, no mention is ever given to whether the number of members is a small or large fraction of the target membership.

In the past, when you wanted to register your protest over the latest issue du jour, you might write to your politician (this is something that I used to do frequently).  It was also common for campaigns to collect written signatures and present a petition to the White House or to 10 Downing St. If you live in the UK, the petition process has become digital and you can save yourself valuable ink when expressing your disgruntlement and just reach for the mouse and keyboard instead. At least with these 'e-petitions' you still have to include a name, email address, and postal address. But in the era of facebook, we can be content in not having to even type a single character. Click once to see the group, and click once more to join it. The facebook form of digital democracy means you can vote with one hand, leaving the other hand free to finish off your Big Mac.

My point is that joining a facebook group to register your support for or against an issue takes so little effort as to be almost meaningless. I wonder how many people have notionally joined worthy causes whilst simultaneously viewing the latest 'Hitler-in-bunker Downfall parody video' or updating their crops on FarmVille. I therefore feel that journalists should also not attach too much importance to facebook groups.

A recent article in the University of Maryland's student newspaper (The Diamondback) noted that a student protest group on facebook 'grew to nearly 1,000 members'. Nearly? It didn't even get to four digits? If we assume that nearly all students have facebook accounts, then that 'nearly 1000' figure — and I'll be generous and round up to a full 1000 — represents less than 3% of the student population of the University of Maryland. Unsurprisingly, if the journalist had written 'less than 3% of students were bothered with this issue', this would not seem to newsworthy.

Here's another student newspaper article that also cites a facebook protest group that has ... wait for it ... 61 members! This isn't just an issue with small, student newspapers. Here's an article in the New York Times (via the Associated Press) that talks about a protest group on facebook for 'military spouses'. There are nearly 1.5 million people on active duty in the American military (not including reserves). I don't know many of those are married, and I also don't know how many of the married service men and women are on facebook. However many it is, I bet it is a lot more than then 1,200 people that the New York Times article draws your attention to.

Hopefully, I have made my point. These examples are not newsworthy. I could probably name 100 friends and colleagues who would all agree with me in that they oppose kittens being kept in saucepans for extended periods of time. I don't know if kittens-in-a-saucepan is a pressing issue or not. Whatever it is, it is not news. And yet, if I were to get those same people to join a facebook group with the same name, then it suddenly has much more chance (admittedly still not much) of being cited in a news article.

In closing, I would say that there are only two facebook groups that I would be happy to join:

1 million people (but preferably a suitably large proportion of the target demographic) to stop creating facebook groups that target 1 million people

and...

1 million people (but preferably a suitably large proportion of the target demographic) to stop journalists writing about facebook groups
6 Feb 2010

A short rant about the people who rant about facebook

Facebook is free. Let me say that again in case there was any confusion. Facebook is free. It costs me nothing to use it. Zero pounds/dollars/euros. Zilch. De nada. Let's just consider that for a moment. Here's a Web site which I can access from all manner of electronic devices and it puts me in instant contact with hundreds of friends (213 of them to be precise). I'll leave aside the whole issue of how facebook is ensuring that we rapidly need to alter the definition of 'friend'. I can use facebook solely as a way of keeping in touch with my friends, family, and colleagues, Or I can use it just as an instant messaging tool. Furthermore I can use it a photo gallery site, or just as somewhere to visit to play games. If I was so inclined, I can also use facebook to protest for or against various issues of the day...including a protest against facebook itself (more of that in a moment). You could argue that facebook doesn't really excel at any one of all the myriad things that it does. What it does excel at is letting you do all of those things in one place.


Over the last five years facebook has become a very broad church and has widened it's user base far beyond the original remit of Harvard students. According to their own statistics, facebook claims to have over 350 million active users. If facebook were a country, it would be the third most populous country in the world. Given that huge membership, maybe it is understandable that there will always be dissenting voices. I'm not a facebook apologist, they have taken many wrong steps in recent years but most of these wrong steps involve issues of privacy and communication. Long term facebook users might remember the whole controversy over the Beacon technology and in more recent times there was the (justifiable) uproar over the changes to their Terms of Service. The list of valid complaints and criticisms against facebook is indeed a long one. However, starting a facebook group to Petition for face book to stop changing its layout [sic] seems a little pedantic. Should the original users of what was originally known as 'thefacebook' have complained about all of the very first changes that were made to that site? If so, maybe we would still be using a site that looked like this. Of course, if the first site was never allowed to change, then we probably wouldn't be using the site at all as it would have never become popular.

In my mind it's important that we don't lose sight of the fact that we don't pay to use facebook, and so in many ways facebook owes us nothing at all. Let us not forget that facebook does make a profit, and more impressive than their $550 million of revenue last year is the fact that the company has been valued at up to $14 billion. Clearly, facebook is doing ok. In light of this I find it unlikely that facebook will start charging people for use. However, you can find several groups on facebook that are protesting about this. One group claims that from July 2010, facebook will charge $14.99 a month. Of course facebook has denied this, what more could they do? But this won't stop the rumours. People are very angry about changes that may never happen. In the worst-case scenario I could see facebook asking for payment to access certain 'pro' features (whatever they might be), but I am fairly confident that 99% of what most users do will always remain free. 

I find these complaints about possible layout/interface charges and complaints about possibly charging for use complete non-issues. Other non-issues that receive occasional criticism are those situations where facebook goes awol. What amazes me is the perception that many people seem to believe that facebook owes them something. Millions of people spend a lot of time on facebook, but nobody spends anything to use it. I find it hard to complain about a site which gives me something in return for nothing. In contrast, I pay $99 each year to use Apple's Mobile Me service. As a paying customer I feel I have more right to be aggrieved when things don't work. But in both situations, I have a choice. I can walk away from facebook and log out never to return. If I so desired, I could even commit facebook suicide. Nobody is making me use facebook, and nobody is making you use it either.

You should rightly complain, or at least be wary, when facebook does things such as allowing groups to deny the holocaust or when they change your privacy settings without making it absolutely clear what's being changed. But please don't complain because facebook wants to change how it looks, and if such changes disagree with you so much that it makes you angry, then hey, you can leave facebook and maybe that might be the most effective message that you can make.

Keith Bradnam's Posterous

Scientific research has produced evidence that the lives of other people are often many times more mundane and uninteresting than your own. Further evidence has established that the banality of someone's life appears inversely proportional to the amount they contribute to blogs and social networking sites.This blog aims to test that hypothesis.

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